Refund policy

30-Day Return & Refund Policy
At Ulmonix, we curate helpful items designed to improve your daily life. If your purchase does not completely meet your expectations, we are here to make it right.
🛒 Returns Eligibility
  • Timeframe: You have 30 days from the delivery date to request a return.
  • Condition: Items must be unused, unaltered, and in original packaging.
  • Exclusions: Gift cards and final sale items cannot be returned.
🔄 How to Start a Return
  1. Email our support team at [Your Support Email Address].
  2. Provide your order number and the reason for the return.
  3. If approved, we will email you a return shipping label and instructions.
📦 Shipping & Fees
  • Return Shipping: [Select one: "We provide free return shipping" OR "Customers are responsible for return shipping costs"].
  • Restocking Fee: [Select one: "We do not charge restocking fees" OR "A standard $X restocking fee applies"].
  • Unsolicited Returns: Items sent back without a prior return request will not be accepted.
💰 Refunds Processing
  • Inspection: We inspect all items within [3-5] business days of arrival at our warehouse.
  • Notification: We will email you immediately to confirm approval or rejection.
  • Payout: Approved refunds automatically apply to your original payment method.
  • Timeline: Banking institutions usually require [5-10] business days to process the credit.
⚠️ Damages and Issues
Please inspect your order immediately upon arrival. Contact us within [48 hours] if an item is defective, damaged, or incorrect. Include photos of the damage so we can send a replacement right away.
🤝 Exchanges
The fastest way to get what you need is to return your current item. Once the return is accepted, make a separate purchase for the new item.